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Returns & Refunds

Last Updated: 15.02.2026

At Weymouth Whānau Pharmacy, we are committed to providing high-quality products and services. If you are not satisfied with a purchase made through our pharmacy, we are here to help — within the boundaries of health and safety regulations.

1. Prescription Medicines

Due to New Zealand health and safety regulations, we cannot accept returns or offer refunds for prescription medications unless:

  • The medicine was supplied in error by us
  • The medicine is faulty or damaged upon delivery
  • We are required to do so under the Consumer Guarantees Act 1993

If you believe there has been a dispensing error, please contact us immediately so we can investigate and resolve the issue.

2. Over-the-Counter (OTC) Products and Health Items

We may offer a return or exchange for non-prescription items such as vitamins, skincare, or personal care products, if:

  • The item is unopened, unused, and in its original packaging
  • You provide proof of purchase
  • You return the item within 7 days of purchase

Refunds (if approved) will be issued to the original payment method.

3. Non-Returnable Items

We cannot accept returns or refunds for the following:

  • Opened or used products
  • Personal hygiene items (e.g. thermometers, breast pumps)
  • Items marked “final sale” or “non-returnable” at the time of purchase
  • Any product that has been damaged due to misuse or neglect

4. Services (e.g. Ear Piercing)

Service fees (such as for ear piercing appointments) are non-refundable unless:

  • We cancel your appointment
  • A fault in service delivery is acknowledged by our team

Missed appointments without prior notice may not be eligible for a refund.

5. How to Request a Return or Refund

To request a return, refund, or report a faulty item:

  • Visit us in-store
  • Call us at [Insert Phone Number]
  • Email us at [Insert Email Address] with your order details and reason for return

We aim to respond within 2 business days and resolve the issue as quickly as possible.

6. Your Rights

This policy is in line with the Consumer Guarantees Act 1993. You are entitled to a replacement, repair, or refund for faulty goods and services where applicable.

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7. Contact Us

If you have any questions or concerns about this policy or how your personal data is handled, please contact:

Weymouth Whānau Pharmacy
Address: Weymouth whanau Pharmacy, 5 Waimahia Avenue, Weymouth, Auckland 2103,
New Zealand
Phone: +64 92641116
Email: jasbir4wwp@gmail.com